QSR and Intouch Insight published its annual Drive-Thru Report, surveying more than 1,000 consumers who ranked ten industry leaders: Wendy’s, Burger King, Chick-fil-A, Dunkin’, McDonald’s, Arby’s, Carl’s Jr., Hardee’s, Taco Bell, and KFC.
Taco Bell led the pack in the speed of service, with an average time of about 221 seconds, followed by Dunkin’ Donuts, KFC and Arby’s. But this metric doesn’t factor in the number of cars in line.
Taco Bell speeds are high because the company “focused on streamlining the ordering process to alleviate bottlenecks and advancing our back of house technology to simplify order fulfillment,” a spokesperson said in a statement to CBS MoneyWatch.
Taco Bell IP Holder, LLC, doing business as Taco Bell, is an American multinational chain of fast food restaurants founded in 1962 by Glen Bell (1923–2010) in Downey, California. The restaurants serve a variety of Mexican-inspired foods, including tacos, burritos, quesadillas, nachos, novelty and specialty items, and a variety of “value menu” items. As of 2022, Taco Bell serves over two billion customers each year, at around 7,200 restaurants in the world.
According to cbsnews.com; startribune.com. Source of photos: internet
