The J.D. Power 2023 U.S. Pharmacy Study was conducted using a methodology consisting of the evaluation of seven factors that represent distinct parts of the customer experience. These seven factors were embedded into an index comprised of a calculated roll up of performance scores, weighted relative to the importance of each factor to overall satisfaction.
In addition to receiving the highest overall satisfaction ranking, Good Neighbor Pharmacy ranked #1 across six of the seven study factors, specifically: Pharmacy offerings meet my needs – medication and health and wellness services; Able to get prescriptions how/when I want; Resolving problems or complaints; People; Helping to save me time or money; My level of trust with pharmacy.
Good Neighbor Pharmacy is an American retailers’ cooperative network of independently owned and operated pharmacies. It has a business affiliation with AmerisourceBergen, which sponsors the network and owns the name “Good Neighbor Pharmacy”. It has also ranked #1 for two years running in Newsweek’s “America’s Best Customer Service” for the brick and mortar pharmacies and drugstores category.
According to cencora.com; en.wikipedia.org. Source of photo: internet
