On 14 July 2017, Pandora emailed Australasian users to notify them that the New Zealand and Australian access to Pandora will cease on 31 July 2017. The service plays songs that have similar musical traits. The user then provides positive or negative feedback (as "thumbs up" or "thumbs down") for songs chosen by the service, and the feedback is taken into account in the subsequent selection of other songs to play.
The service can be accessed either through a web browser or by downloading and installing application software on the user's device such as a personal computer or mobile phone.
In early 2015, Pandora removed lyrics from song pages, but returned them by July. On April 16, 2015, song samples were officially removed. At around the same time, a new feature was introduced to give users the ability to receive notices about their favorite artists through the music player. They also redesigned the thumbs up/down feature to allow the listener to undo their action. By January 2015, songs played on Pandora had received over 50 billion thumbs up from users.
On the 27th of June, 2017, Pandora announced that they would be terminating operations in Australia and New Zealand on the 31st of July, 2017. On the 1st of August, 2017 at approximately 02:10 AM AEST, Pandora Australia and New Zealand users access was terminated with all Pandora apps for Australasian users ceasing to function, and any attempt to access the website being redirected to a help article about the shutdown.
Pandora is the automated music recommendation service which has the largest number of users in the US.